Returns & Refunds
If you have questions about our return policy, please visit our Return Policy page here.
If you would like to return a product that you purchased on Coutart.com, please follow these steps:
1- Visit our return page here.
2- Enter your order number: See order confirmation email or go to your orders page here.
3- Enter your zip code: This is the shipping zip ode for the order.
4- Select the item(s) you would like to return.
5- Select the reason for returning the item(s)
6- Click on the Submit button.
5- Follow the screen instructions to print your label.
6- Make sure that the product is in the same condition and original packages as when you received it.
7- Make sure the product(s) is/are well packaged and that the package is sealed properly.
8- Remove any old labels on the box and put the return label on the box.
9- Send it back to us.
10- Use the tracking number to track your package.
Once we receive the package and everything is in good condition, we will proceed with a refund or an exchange as you specified in the return steps above.
If you have any questions or you would like to update your request, please contact us here.
For all returns from outside the United States, please contact us here to start the Return Process.
ExchangesWe do not offer an exchange service through our website Coutart.com. To order a new style or colour of your chosen item, please place a new order through our online shop.